Digitalisasi Layanan Surat Keterangan Warga Desa Ciasmara melalui Aplikasi “Si Urang”

Abstract

Pengabdian masyarakat ini bertujuan untuk mempermudah proses administrasi pengajuan surat keterangan di Desa Ciasmara, Kabupaten Bogor melalui digitalisasi layanan berbasis website. Permasalahan utama yang dihadapi mitra adalah proses pelayanan surat masih dilakukan secara manual dan berjenjang, sehingga belum berjalan secara efektif, cepat, dan terdokumentasi dengan baik. Solusi dari kegiatan ini adalah pengembangan aplikasi layanan surat keterangan berbasis website bernama “Si Urang”, menggunakan metode prototyping serta pendekatan partisipatif pada tahap pelatihannya. Tahapan pelaksanaan meliputi analisis kebutuhan, iterasi perancangan dan evaluasi prototype, implementasi sistem, sosialisasi dan pelatihan serta pengujian menggunakan instrumen System Usability Scale (SUS). Kegiatan pelatihan diikuti oleh 39 peserta yang terdiri atas admin desa, ketua RT, ketua RW, dan warga. Hasil evaluasi pelatihan melalui kuesioner menunjukkan bahwa lebih dari 97% peserta menyatakan setuju atau sangat setuju bahwa aplikasi Si Urang sesuai dengan kebutuhan warga Desa Ciasmara. Skor rata-rata evaluasi menggunakan SUS mencapai 75,5 menunjukkan aplikasi SIUrang memiliki tingkat penggunaan yang cukup baik. Simpulan kegiatan ini adalah digitalisasi administrasi surat keterangan melalui aplikasi berbasis website dapat mendukung penerapan teknologi tepat guna yang sesuai dengan kebutuhan masyarakat desa.

Digitization of Ciasmara Village Certificate Letter Services through the “Si Urang” Application

Abstract

This community service project aims to simplify the administrative process for applying for official certificates in Ciasmara Village, Bogor Regency, through the digitalization of public services using a web-based application. The primary challenge faced by the community partner was that certificate services were still managed manually and through multiple administrative levels, resulting in processes that were neither efficient nor timely and lacked proper documentation. To address this issue, a web-based certificate service application called Si Urang was developed using the prototyping method, combined with a participatory approach during the training phase. The implementation process consisted of several stages, including requirements analysis, iterative prototype design and evaluation, system implementation, socialization, and user training. The training sessions were attended by 39 participants, comprising village administrators, neighborhood association (RT) heads, community association (RW) heads, and local residents. Evaluation results from workshop obtained through questionnaires indicated that more than 97% of the participants agreed or strongly agreed that the Si Urang application meets the needs of the residents of Ciasmara Village. The average SUS score of 75.5 indicates that the Si Urang application has a good level of usability In conclusion, the digitalization of certificate administration through a web-based application can support the implementation of appropriate technology that is aligned with the needs of rural communities.