Dinamika Kolaborasi Pemerintah Antara Dinas Sosial dan Rumah Perlindungan Sosial Anak dalam Layanan Perlindungan Anak
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Penelitian ini dilatarbelakangi oleh urgensi kolaborasi antara pemerintah daerah dan organisasi masyarakat sipil dalam layanan perlindungan anak. Meskipun kasus yang ditangani RPSA Delima meningkat dari 31 (2023) menjadi 59 (2025), lembaga ini masih menghadapi keterbatasan legalitas, SDM, sarana, serta kurangnya pembinaan dari Dinas Sosial. Penelitian bertujuan menganalisis collaborative governance antara Dinas Sosial dan RPSA Delima. Penelitian menggunakan pendekatan kualitatif deskriptif dengan desain studi kasus. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi terhadap enam informan yang dipilih secara purposive sampling. Analisis data menggunakan model interaktif Miles dan Huberman. Kerangka teori yang digunakan adalah collaborative governance Ansell dan Gash (2008) dengan lima dimensi: komunikasi, kepercayaan, komitmen, pembagian peran, dan hasil jangka menengah. Hasil penelitian menunjukkan kelima dimensi tersebut belum terpenuhi secara optimal. Komunikasi bersifat personal dan insidental, kepercayaan kelembagaan tidak terbentuk, tidak ada komitmen kerja sama formal, pembagian peran belum kolaboratif, dan hasil jangka menengah tidak lahir dari proses kolaborasi. Meskipun demikian, RPSA Delima tetap mampu menyelenggarakan layanan melalui kapasitas internal dan jejaring nonformal. Temuan ini menunjukkan bahwa keberhasilan layanan perlindungan anak tidak selalu bergantung pada collaborative governance, namun tetap memerlukan dukungan kelembagaan pemerintah agar layanan berkelanjutan dan sesuai standar.
Dynamics of Government Collaboration Between the Social Service Office and the Child Social Protection Home in Child Protection Services
Abstract
This study is motivated by the urgent need for collaboration between local government and civil society organizations in child protection services. Although the caseload handled by RPSA Delima rose from 31 (in 2023) to 59 (in 2025), the institution still faces limitations regarding legal status, human resources, and facilities, as well as a lack of guidance from the Social Agency. The study aims to analyze the collaborative governance between the Social Agency and RPSA Delima. It employs a descriptive qualitative approach with a case study design. Data were collected through interviews, observation, and document analysis involving six informants selected via purposive sampling. Data analysis utilized the Miles and Huberman interactive model. The theoretical framework applied is Ansell and Gash’s (2008) collaborative governance model, comprising five dimensions: communication, trust, commitment, role division, and intermediate outcomes. The results indicate that these five dimensions have not been optimally fulfilled. Communication was personal and incidental, institutional trust failed to develop, there was no formal cooperation commitment, role division lacked a collaborative nature, and intermediate outcomes did not emerge from a collaborative process. Nevertheless, RPSA Delima managed to deliver services through internal capacity and informal networks. These findings demonstrate that the success of child protection services does not solely depend on collaborative governance; however, institutional support from the government remains essential to ensure service sustainability and adherence to standards.
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