Impact of Supervision and Workload on Internship Performance of Hospitality Students
Authors
-
Syahrul Nizam
Universitas Negeri Padang
-
Feri Ferdian
Universitas Negeri Padang
DOI:
https://doi.org/10.36312/zgnarv35Keywords:
Supervision, Workload, Internship Performance, Hospitality Students, Vocational EducationAbstract
This study examines the effects of supervision and workload on the internship performance of hospitality students. The study is grounded in the need to strengthen vocational higher education internship programs, particularly in hospitality settings where students are placed in hotels with different operational standards and are expected to perform simultaneously as learners and temporary workplace participants. Internship performance was measured through accuracy, work results, speed, and target achievement; supervision through monitoring, observation, and feedback; and workload through task quantity, work time, and physical and mental demands. The study employed a quantitative causal-associative design involving 97 internship students from the 2022 cohort of the D-IV Hospitality Management Study Program at Padang State University. Data were collected using a five-point Likert questionnaire consisting of 30 items. Instrument testing confirmed validity for all items, with corrected item-total correlations ranging from 0.650 to 0.915 for supervision, 0.716 to 0.878 for workload, and 0.601 to 0.911 for internship performance. Reliability was also strong, with Cronbach's Alpha values of 0.945, 0.918, and 0.956, respectively. The results show that supervision and workload simultaneously have a significant effect on internship performance (F = 15.355; p < 0.001). Partially, supervision has a positive and significant effect (B = 0.441; p = 0.004), and workload also has a positive and significant effect (B = 0.312; p = 0.042). The coefficient of determination (R Square = 0.246) indicates that supervision and workload explain 24.6% of the variation in internship performance. These findings imply that universities and hospitality industry partners should strengthen structured supervision and ensure that internship workloads remain proportional to students' learning capacity.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Syahrul Nizam, Feri Ferdian
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with Journal of Authentic Research agree to the following terms:
- For all articles published in Journal of Authentic Research, copyright is retained by the authors. Authors give permission to the publisher to announce the work with conditions. When the manuscript is accepted for publication, the authors agrees to implement a non-exclusive transfer of publishing rights to the journals.
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
